By booking an appointment, you are agreeing to all of the polices below, we appreciate you for understanding.

Cancellation Fee
Our cancellation policy protects our staff who are all self employed and to accommodate a higher demand of appointments and offer a true reflection of availability to all customers.

Less than 48 hours notice - 50% fee charge.
Less than 24 hours notice & no shows - 100% fee charge.

This policy applies across the business, regardless of how a booking has been taken or made. 

Providing at least 48 hours’ notice has been given, Common Interests is happy to cancel or reschedule appointments for an alternative date and/or time.

Group Bookings
We operate a 3-day notice for all group booking cancellations (3 + people) failure to notify the studio will result in cancellation fee.

Client Arrival Time
We want all of our clients to be calm, comfortable and happy within our surroundings, and so we encourage all clients to arrive 5 minutes early for bookings. 

This ensures plenty of time to park, check in, refresh and gather yourself and maybe even have a last-minute browse over treatment inspo!

As a courtesy to all clients a prompt appointment schedule is adhered to and late appointments will be handled in accordance with our lateness policy.

Lateness
We kindly ask all clients to give us as much notice as possible if you are running late to your appointment. 

Common Interests operates on a 15-minute discretion from your scheduled appointment time. After this time, we are unable to guarantee that we will be able to honour your appointment.

Please note than in the event of a late arrival, we may not be able to carry out the complete treatment and you will be offered an alternative treatment that coincides with the remaining appointment time to ensure your treatment is completed in due time. However you will still be responsible for paying the full value of the treatment that was made at the time of booking.

No shows
Failure to show to your appointment with no notice will result in full payment of treatment.

Right to refuse 
At Common Interests we value our staff, our team is one big family and the studio is home from home. Our team is trained to the highest standard to act in a polite and professional manner towards our valued customers. We do not tolerate any form of rudeness or disrespect towards the Common Interests team. 

Please note, we reserve the right to refuse treatments if we feel that a customer is acting in this manner to any member of staff or client.

We also operate a zero-tolerance policy towards anti-social behaviour and any behaviour that can be categorised as such, such as discrimination, intimidation, rudeness and disrespect.

Our approach is very open hearted and inclusive, and we strive to drive these values through the service we provide.

Common Interests also has the right to refuse treatments on customers with contraindications / contra-actions. In this instance, deposits will be refunded and staff may request approval from a GP before future treatments. 

Nail Fixes
We are very confident that we provide long lasting manicures, however if your gel chips or extension breaks within 7 days of your appointment, we will fix the nail(s) for free. 

Please let us know as soon as possible so we can fit you in. Either contact us directly, message us via our Instagram or via email
info@c-interests.com with a photo and we will offer you a free touch-up on the effected nails within 7 days. 

After 7 days nail fixes range from £3.50-£5.00. 

Please note that your nails are jewels not tools and with this in mind you must take care of them, the level of care you apply to looking after your nails massively influences how long they will last you.

In extreme cases and with sufficient evidence, refunds/partial refunds may be given if service/treatment quality is unsatisfactory. Where it is agreed that clients are explicitly unable to return to the studio for nail fixes refunds/partial refunds may be given at the discretion of the Studio.

Common Interests reserves the right to refuse any refunds.

Loss and damage property 
We kindly ask our clients to look after their property when visiting Common Interests as we are unable to take responsibility of items left unattended or damaged. Please be aware that we use chemicals and polishes inside the studio and you must take extra care of your belongings whilst with us. 

Gift cards
Gift vouchers are valid for a period of 12 months. Any vouchers attempted to be used beyond this period will be unusable. 

Common Interests will not accept the responsibility for lost, stolen or damaged gift vouchers.

Gift Vouchers are non-refundable and can not be exchanged for cash or other treatments. Change will not be given, but the balance will remain on the voucher until its expiry date.

Gift card amounts do not include deposits, a separate payment must be made to secure your appointment. If the total amount of treatment is less than the gift card and deposit amount combined, the deposit amount will be refunded after your appointment. To redeem your gift card you must bring it to your appointment.

No Children Policy
We politely ask that you do not bring children/babies to your appointment. We want all clients including yourself to be relaxed and unwind during treatments and for nail technician to focus on providing the best treatment. Our studio can get super busy and space can be limited at times and is not the place for children/babies.

Promotions Policy:
Common Interests runs a range of promotional offers throughout the year and as a result, date and time restrictions apply.

Any offers made available byCommon Interests cannot be used in conjunction with one another and Common Interests reserves the right to cancel any promotions running at any given time.

Refund Policy
We are very confident in the treatments we provide and endeavour to always provide an edge-cutting standard.

Please ensure that you are happy with your treatment before leaving our studio as we do not offer refunds on treatments. 

If you are unhappy, please let us know before leaving the studio, as we will do our best to accommodate and amend your treatment.

Our first port of call is to rectify any problems, such as nail fixes (Please refer to our Aftercare Tips for more information). Where it is agreed that clients are explicitly unable to return to the studio for any fixes, refunds/partial refunds may be given at the discretion of the Studio. 

Following treatments, in extreme cases and with sufficient evidence, refunds/partial refunds may be given if service/treatment quality is unsatisfactory. 

Common Interests reserves the right to refuse any refunds.

Treatment Conduct
At Common Interests our goal is to provide each and every client with nails that blow them away and fulfil their wishes and desires. 

To do this, painstaking care and attention to detail is required which means we also require full client complicity during treatments.

During treatments we ask that all clients do their utmost to avoid any unnecessary fidgeting and endeavour to remain as still as possible.

Examples of unpreferred fidgeting includes: 

• Excessive Phone use

• Touching hair

• Eating/Drinking

• Scratching

• Brushing hands/nails across other surfaces such as face, clothing, bags etc.

This will allow our technicians to provide the most intricate and complex designs/treatments to the highest standard and your manicures to be long lasting.